Skip to main content

Best Auto Repair, Yakima

CONTACT US

Auto Insurance FAQs


Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 509-457-1033 or make an appointment online!


Partners

ACDelco
AAA (American Automobile Association)
ASE (Automotive Service Excellence)
IDENTIFIX
IATN (International Automotive Technicians' Network)
BBB Accredited Business
NFIB (National Federation of Independent Business)
Mitchell1
AWB
Northwest Auto Care Alliance
Car Care Aware

What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

I received a call the morning of my appointment for new brakes on my vehicle. I was told the service technician assessed my vehicle and determined the back were still 50%+ and only needed the front brakes replaced. That kind of integrity and honesty is hard to find in repair shops today. I believe another shop would have done a complete brake service and charged me for unnecessary work. I will continue to take my vehicles to Auto Care Experts for needed vehicle repairs. I know I will get great service and at a fair price too. Thank you Auto Care. quotes-image
, 01/03/2023
Best shop in town!quotes-image
reviewicon